FAQs

1. Where do you ship from?

Our products are shipped from carefully selected fulfillment centers to ensure quality and timely delivery to our customers.

2. How long does shipping take?

Estimated delivery times:

• 7–15 business days for domestic orders

• 10–25 business days for international orders

Delivery times may vary due to customs, holidays, or carrier delays.

3. How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. Please allow a few days for tracking updates to appear.

4. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of placing them. After this period, the order is processed and cannot be modified.

5. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos. We will arrange a replacement or refund.

6. Do you accept returns?

Returns are accepted only in cases where an item is damaged, defective, or incorrect. Please review our Refund Policy for full details.

7. Will I be charged customs or import fees?

Customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

8. Are your products safe for pets and humans?

Yes. We carefully select products made from safe, quality materials and designed with comfort and well-being in mind. Always follow product instructions for proper use.

9. How do I contact customer support?

You can reach us via email at hammapett@gmail.com. We respond within 24–48 business hours.

10. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods available at checkout.